Policies

Our 100% Satisfaction Guarantee

We go to great lengths to put on incredible events, and we guarantee that you’ll be 100% satisfied with whichever workshop you choose. If you’re not completely satisfied for any reason, we’ll refund your entire registration fee. We haven’t had to do that for anyone, and we’re confident that you’ll love the workshop, but it’s good to know you’ve got our promise and this option.

Substitutions & Cancellations

Can’t make it to the workshop you’ve registered for after all? You have a few options:

  • Send someone in your place: you can always substitute a colleague with no charges or penalties. Just send us the person’s name and their contact information. (That person must replace you for the entire registration. You can’t split a workshop in half.)
  • Attend a future Center Centre workshop: you can apply your payment towards any future workshop that Center Centre puts on, again without charges or penalties. Just contact us and we’ll work with you to make sure everything is perfect.
  • Get a refund: Contact us to request one of these options:
    • Within 48 hours of registering, you can receive a full refund.
    • After that period, you can receive a refund of your registration price, minus a $100 cancellation fee.

Group Discounts

Interested in sending a group of 3 or more to the same workshop? Let’s chat! Send us a message with which workshop you’re interested in attending and how many people you’d like to send and we’ll work with you to get things set up. (Remember: space is limited for each workshop, we want to make sure we have room in your chosen workshop for your whole group.)

Get Your Questions Answered

If you have any questions — either about a workshop, our policies, or even a list of things to see while you’re in town — we’d be happy to help. Either call us at (844) 805-7420 (we’re in the office Monday–Friday, 9am–5pm), or send us a message.